Refund & Cancellation Policy

1. Dine-In Orders

For orders placed at our cafe:

• Once an order is placed and confirmed, it cannot be cancelled
• If you receive an incorrect order, please notify our staff immediately for correction
• Quality concerns must be raised before consuming more than 25% of the item
• We will replace or refund items that do not meet our quality standards

2. Takeaway Orders

For takeaway orders:

• Orders can be cancelled before preparation begins (typically within 5 minutes of order placement)
• Once food preparation has started, cancellation is not possible
• Quality issues must be reported within 30 minutes of pickup with photographic evidence
• Refunds for valid complaints will be processed within 5-7 business days

3. Delivery Orders

For orders placed through delivery platforms (Zomato, Swiggy, etc.):

• Please refer to the respective platform's refund and cancellation policies
• For quality issues, raise a complaint through the delivery platform
• We cooperate with platforms to resolve all genuine complaints
• Direct refunds for platform orders must be processed through the platform

4. Reservation Cancellations

For table reservations:

• Regular reservations can be cancelled up to 2 hours before the scheduled time at no charge
• No-shows without cancellation may affect future reservation privileges
• For large group bookings (10+ people), please cancel at least 24 hours in advance

5. Private Event Cancellations

For private events and celebrations:

• Cancellation more than 7 days before the event: Full refund of any deposit paid
• Cancellation 3-7 days before: 50% of deposit may be retained
• Cancellation less than 3 days before: Deposit is non-refundable
• Rescheduling is subject to availability and may be offered as an alternative

6. Refund Process

When a refund is approved:

• Cash payments: Refund at the cafe or via bank transfer
• Card/UPI payments: Refund to the original payment method within 5-7 business days
• Store credit may be offered as an alternative in some cases
• Original receipt or order confirmation may be required

7. Non-Refundable Items

The following are generally not eligible for refunds:

• Items consumed beyond 25% of the portion
• Complaints raised after leaving the premises (for dine-in)
• Issues arising from customer's failure to mention allergies or dietary restrictions
• Customized orders that were prepared as per customer specifications

8. Contact for Refund Requests

To request a refund or discuss a cancellation, please contact us: